Title:  Specialist, Risk Management-PB446

Summary of Duties:

Reporting to the Manager, Risk Management, the Specialist, Risk Management is responsible for leading investigations and the management of claims to safeguard the City’s legal and financial interests. This includes conducting thorough fact finding, pursuing cost recovery opportunities, and participating in legal proceedings as required. This position acts as the primary point of contact with claimants, insurers, legal counsel, and internal partners and analyzes claims data to inform loss prevention initiatives and support strategic insurance planning.

Work Performed:

• Investigate, negotiate and resolve liability, property, and auto claims by gathering and analyzing relevant information to establish facts and protect the City’s interests, including documentation, statements, measurements, photographs, and repair estimates.
• Maintain accurate, current, and confidential claims, risk, and insurance records within corporate information systems.
• Act as a point of contact for members of the public submitting claims, their legal or insurance representatives, ensuring matters are handled in accordance with established policies and procedures.
• Pursue subrogation of costs arising from damage to City or insured Boards property caused by third parties.
• Attend and provide testimony at legal proceedings, including mediations, hearings, and trials, as required.
• Prepare and recommend payments from, and contributions to, the City’s Self Insurance Reserve Funds.
• Analyze claims and loss data to identify trends, root causes, and areas of exposure, and recommend loss prevention and control strategies, including cost allocation to operating units.
• Support the preparation of underwriting information for insurance renewals and assist with cost benefit analysis of insurance programs and claims settlement strategies.
• Review contracts with respect to insurance and indemnity requirements.  Assist in the tracking and management of evidence of insurance certificates. 
• Demonstrate and promote commitment to anti racism, anti oppression, equity, and human rights across all operations and services.
• Promote and adhere to health and safety legislation and foster a culture of safety with direct reports.
• Collaborate across divisions and service areas to support enterprise wide initiatives and continuous improvement efforts.
• Support development of processes and tools to improve unit efficiency and effectiveness. Monitor and report on unit deliverables with data-driven metrics.
• Provide information and recommendations to the Manager, Risk Management on priorities. 
• Perform related duties as assigned. 

Skills and Abilities:

• Demonstrated knowledge and experience in claims management, including the application of insurance adjusting principles, practices, and applicable legislation.
• Ability to demonstrate effective interpersonal and customer service skills, including conflict resolution and problem solving.
• Ability to provide a high level of attention to detail, make sense of data and solve problems. 
• Ability to communicate clearly including presenting findings, preparing briefings, and making recommendations.
• Ability to use negotiation and conflict resolution skills, exercised with professionalism and diplomacy.
• Ability to work collaboratively as part of a team and contribute to the effective delivery of services.
• Strong organization, planning, and prioritization skills, with the ability to manage competing priorities and multi task effectively. 
• High level of integrity and ethical conduct, with the ability to handle confidential and sensitive matters appropriately.
• Proficient in claims management systems and computer applications, including Microsoft Office and related databases.

Qualifications:

• Completion of a Two-Year Diploma Program in Insurance or business or equivalent combination of education and related experience.
• Three to five years of related experience in claims management and investigations. 

Compensation & Other Information:

$92,161 - $120,891

This posting is for one (1) full-time position being filled on a temporary up to 2 year basis.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work and work arrangements are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.