Title:  Partner Services and Experiential Tourism Assistant-C06116

Summary of Duties:

Reporting to the Coordinator, Visitor, Engagement and Member Services, the Partner Services and Experiential Tourism Assistant provides administrative support to Tourism London members through partner servicing and related support in development and marketing of London’s tourism and hospitality industry.

Work Performed:

• Undertakes partner servicing activities related to processing enquiries, providing information, following-up on requests, supporting meetings, events, packages and tours, and promotes businesses in Tourism London’s Visitor Guide and Welcome Centres.
• Assists Tourism London businesses to build, conduct and market tourism experiences, as well as Business to Business (B2B) opportunities and other industry development opportunities.
• Develops and maintains positive relationships with Tourism London’s partners including visiting partner locations, ensuring service needs are met and addressing any issues or concerns promptly.
• Provides resources and assists partners to help them optimize their tourism offerings and stay up to date on the local tourism industry.
• Facilitates networking opportunities and collaborations between partners to enhance the overall tourism industry.
• Assists with the development and coordination of industry familiarization tours.
• Works with partners to provide information on training for experience development opportunities and fosters partner relationships.
• Provides updates and information to the Tourism London team on experiential tourism and works together with the team on opportunities to enhance visitor experiences. 
• Monitors guest feedback and addresses concerns.
• Provides feedback related to marketing to create guest-focused promotional content.
• Updates the Tourism London website and related digital communications. Ensures all partner specific digital content is current.
• Provides support and assists in coordinating Tourism London’s Annual General Meeting and other event-oriented activities.
• In conjunction with the Coordinator, Visitor Engagement and Member Services, gathers and distributes information related to the tourism industry.
• Provides assistance in handling telephone or Welcome Centre inquiries, as required.
• Performs evening or weekend job related duties, as required.
• Performs related duties as assigned.

Qualifications:

• Completion of a one-year certificate in Travel – Tourism Studies or Tourism – Travel Services Management or Equivalent.

Experience:

• One year of related experience in travel, tourism or hospitality.

Specialized Training & Licenses:

• Valid Driver’s License – Class G and use of a vehicle is an asset.

Skills and abilities in the following areas are necessary:

• Knowledge of tourism and hospitality industries required.
• Effective customer service and written communications skills.
• Attention to detail; proofreading proficiency.
• Demonstrated proficiency in Microsoft Office (Teams, Word, Excel, One Drive), Google and other similar software.
• Demonstrated knowledge of website, social media and specialty programs (ex. CrowdRiff) is an asset.

Compensation & Other Information:

$41,538 - $60,340 (Level 6).

This posting is for (1) permanent full-time position being filled on a permanent full-time basis. 

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. Evening and weekend work may be required. 

This position may be arranged to be on a rotating schedule. 

Location: Downtown Welcome Centre (267 Dundas Street) & South Welcome Centre (696 Wellington Rd. S.). 

Work Arrangement: In-Office. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful applicant will be required to obtain a Criminal Record Police Check (CRC).