Title:  Manager, Ontario Works

Summary of Duties:

Reporting to the Manager, Ontario Works Operations, the Manager, Ontario Works is responsible for supporting the delivery of the Ontario Works program and related services including managing a team of employees and purchase of service contracts. This position helps ensure program accountability through assessment, development and implementation of service delivery processes and initiatives.

Work Performed:

• Provide leadership in the coordination and delivery of the Ontario Works program that contributes to the implementation of operational initiatives for the Life Stabilization Division. 
• Responsible for managing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required. 
• Provide leadership in the execution and delivery of services and programs in the following areas of accountability: 
  • Liaise with internal and external partners, organizations and government ministries to make sure that the highest quality of services are delivered efficiently and effectively. 
  • Maintain expertise and ensure staff proficiency and compliance, in required areas of provincial legislation, directives, municipal policies, and local procedures. 
  • Develop and implement short- and long-term business objectives and procedures that support a strong service system. 
  • Make decisions regarding complex cases, internal reviews and appeals. 
  • Assess work priorities, assign resources, and exercise delegated authority. 
  • Participate in various assigned projects and initiatives. 
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment. 
• Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports. 
• Demonstrate positive leadership qualities fostering a culture that promotes employee engagement, leadership, and continuous improvement.
• Provide updates, information and recommendations to the Manager, Ontario Works Operations on status updates and priorities within Ontario Works.  
• Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored and reported on specific to the Division.
• Promote and foster working relationships with employees and bargaining units to provide a fair and consistent application of provisions within the collective agreement. 
• Encourage and support employee participation and commitment to individual, divisional, and organizational objectives.  Actively mentor, provide development opportunities and build a high-level team performance with direct reports.
• Engage in opportunities to work across Social and Health Development in support of service-wide collaboration.
• Provide information for reports to Council and various Committees as required. 
• Adhere to the Procurement of Goods and Services Policy.
• Provide information and responses to inquiries from elected officials, media and the public as requested by the Manager, Ontario Works Operations. 
• Act as a resource to various corporate committees and participate in community group meetings to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.  

Qualifications:

• Successful completion of a university degree in Social Sciences, Counselling, Business or Public Administration or in a relevant area of study or equivalent combination of education and related professional and lived community experience.
• Three to five years related experience in social services including demonstrated experience leading a team and projects. 

Skills and Abilities:

• Demonstrated knowledge and experience the social services with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.  
• Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services. 
• Flexibility with a high level of initiative and self-direction.
• Proven leadership abilities demonstrating a capacity to supervise and support staff and manage services in a dynamic work environment.
• Demonstrated ability to inspire the people they lead, as well as peers, through productive and honest dialogue, with personal integrity and actions. 
• Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations. 
• Demonstrated success as a change agent which has included utilization of leadership and facilitation skills.
• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues. 
• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position. 
• Ability to provide a high level of attention to detail, make sense of data and solve problems. 
• Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other individuals.  Political acumen to identify and manage issues. 
• Demonstrated understanding of the cultural values and norms of various communities, and the social and economic issues that impact the lived experience of citizens.
• Ability to understand the importance of effective service delivery; implement initiatives that support the Division’s customers in a timely and effective way. Ability to manage multiple and competing demands.
• Computer literacy in Microsoft Office, and related software and database applications. 
• Languages in addition to English an asset.

Compensation & Other Information:

$88,112 - $115,065

This posting is for 2 temporary full-time up to 2 years position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work and work arrangements are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.