Title:  Manager, Housing Stability Services-HS238

Summary of Duties:

Reporting to the Director, Housing Stability Services, this position operationalizes and implements strategic initiatives that align with the City of London Strategic Plan, Housing Stability Action Plan, the Ontario Housing Services Act and any other housing stability plan approved by Council.  As part of the larger Housing Stability Services management team, this position leads a variety of teams (coordinated access, funding, contract administration and programs) with shared accountability to develop, implement, oversee and evaluate related policies, programs and operational practices.  This position collaborates with various internal and external partners, community groups and government agencies and cultivates key relationships to support innovative strategies to address housing and homelessness. 

Work Performed:

• Provide leadership in the development, coordination and delivery of the Coordinated Access Program, the City Homeless Management Information Software program, and other housing stability programs that align with the Housing Stability Action Plan and or other council approved plans.  
• Lead a team that provides training, programming, contract administration and program oversight to community partners and implement a variety of housing and homelessness programs, under the appropriate legislation, and related guidelines and corporate processes and procedures. 
• Manage employees including hiring, coaching, administration, and performance of reporting employees. Respond to sensitive and confidential human resource issues as required. 
• Provide leadership within assigned teams for the execution and delivery of services and programs in the following areas of accountability: 
  • Lead the development and implementation of key programs and deliverables, that support divisional objectives, and meet government expectations.  
  • Oversee the administration of service contracts and program budgets for programs that are funded through various sources including municipal, provincial and federal governments. 
  • Support employees with effective advice and guidance in navigating the complexities of current housing and homelessness systems and address escalated issues that impact clients or community providers. 
  • Develop and maintain strong relationships and share current best practices with community, housing and homelessness partners and other levels of government.  
  • Support the Director, Housing Stability Services with administrative accountabilities including contract amendments, renewals, financial audits and program operational reviews.  Provide recommendations to the Director for approval. 
  • Engage with provincial and federal agencies to address and meet requirements for data reporting, data monitoring, compliance documentation and investment planning.  Oversee and support quality data collection and reporting schedules to ensure compliance with funding requirements and program directives. 
  • Review, assess, monitor and identify legislation, funding programs, governmental policies, procedures or trends that may impact or support the Division.  
  • Identify changing needs among clients and agencies and work with divisional leadership to coordinate, evaluate, develop and recommend amendments and/or additions to existing housing and homelessness policies to achieve divisional goals and legislated requirements.  
  • Collaborate with the City of London Communications team to develop effective communication plans and strategies.    
  • Conduct presentations, attend community forums and facilitate community conversations on housing stability initiatives to build relationships and identify innovative strategies aligned with community priorities. 

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• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment. 
• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety with direct report employees. 
• Provide updates, information and recommendations to the Director, Housing Stability Services on priorities with responsibility to operationalize identified goals and strategies. 
• Identify and recommend internal controls in the form of policies, procedures, practices, guidelines and training in relation to the risk management; ensure internal controls are implemented, monitored and reported on. 
• Promote and foster working relationships with employees and bargaining units to provide a fair and consistent application of provisions within the collective agreement. 
• Encourage and support employee participation and commitment to individual, divisional, and organizational objectives.  Actively mentor, provide development opportunities and build a high-level cross-functional team with direct report employees.
• Engage in opportunities to work across divisions and service areas in support of enterprise-wide collaboration.
• Prepare for Director’s approval, Committee and Council reports and briefing notes to provide updates and seek council direction and approval on new initiatives, housing stability programs, funding requirements, business needs and legislative compliance as required. 
• Identify, recommend, adapt and implement innovative, effective and efficient work practices and procedures to improve service delivery and the business responsibilities of the team. 
• Adhere to the Procurement of Goods and Services Policy. 
• Provide input to support the Director’s development of the annual operating budget for Housing Stability Services and manage operating budgets within area of responsibility as required 
• Represent Housing Stability Services at Standing Committees and Council meetings as required. 
• Manage and seek to resolve issues among community partners; advise the Director on significant issues and obtain advice as required. 
• Prepare responses to inquiries from elected officials, media and the public as requested by the Director, Housing Stability Services. 
• Facilitate, chair, and attend various committees and community tables related to homelessness to support broader strategic initiatives and to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.  
• Perform related duties as assigned. 

Skills and Abilities:

• Demonstrated knowledge and experience in social services and homeless and housing related programs and associated legislation with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division. 
• Demonstrated analytical and business planning and project management skills with a proven track record for effectively implementing and monitoring programs and services. 
• Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, community groups, contracted agencies, services and consultants; demonstrated commitment to develop high performance teams. 
• Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions. 
• Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations. 
• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues. 
• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position. 
• Ability to provide a high level of attention to detail, make sense of data and solve problems.
• Highly developed interpersonal and customer services skills, including conflict resolution and problem solving. 
• Demonstrated ability to effectively communicate and facilitate conversations with diverse populations within the community; ability to build consensus with community partners and influence outcomes.  
• Experience working collaboratively with organizations, clients, and other individuals. Political acumen to identify and manage issues.
• Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.
• Computer literacy in Microsoft Office, and related software and database applications. 
• Ability to work varied hours to meet the requirements of the position. 

Qualifications:

• Completion of a University Degree in Social Science, Business or Public Administration or in a relevant area of study or equivalent combination of education and related professional and lived community experience.
• Five to seven years of related experience with demonstrated progressive management experience in social programs, project management, program planning or a related field. 
• Class G Driver’s License is required.
   

Compensation & Other Information:

$92,161 - $120,891

This posting is for 2 permanent full-time position being filled on a temporary full-time basis for up to 2 years. 

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work and work arrangements are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check