Title:  Manager, Community Partnerships and Employer Education-HS235

Summary of Duties:

Reporting to the Director, London Regional Employment Services (LRES), the Manager, Community Partnerships & Employer Engagement will be responsible for the successful delivery of Employment Services across the London catchment area (City of London, County of Middlesex, County of Elgin and County of Oxford) in accordance with local and provincial requirements. This position develops, manages and deepens external relationships, partnerships, and collaborative initiatives to advance the strengths of employment agencies and partners to ensure an employment services program that meets the unique needs of employers and job seekers through the implementation of new, creative, innovative approaches. This position will work with organizations that support diverse and equity-denied individuals and communities such as Black people, Indigenous people and other racialized peoples, persons with disabilities, members of the 2SLGBTQIA+ communities, women, Francophones, Youth at Risk, Over 55+.

This position works collaboratively with the Manager, Employment Services Operations and is jointly responsible for oversight of service provider contracts and relationships with key interest-holders across the region to achieve the collaborative LRES vision while adhering to the contract requirements of the Ministry of Labour, Immigration, Training and Skills Development.

COLLABORATIVE LRES VISION

“Thriving, inclusive and collaborative communities where individuals unlock their potential and achieve meaningful employment and where employers have access to the talent they need.”

Work Performed:

• Provide strategic oversight and leadership in the design, development, coordination, delivery, evaluation and promotion of employment services and related programs across the London catchment area that contribute to the implementation of an Employment Services system to meet requirements of the Ministry of Labour, Immigration, Training and Skills Development and align with Council’s Strategic Plan.
• Manage the development and implementation of contracted service agreements with key service delivery partners and local interest-holders.
• Lead the supply and delivery of employment services through service delivery partners to ensure a high performing and innovative service provision in the London catchment area according to contract requirements and to ensure services are delivered effectively and efficiently.
• Develop and maintain strong linkages and relationships with employers, unions, labour groups, and employer networks.
• Collaborate with economic development and workforce development organizations from across the region to capture and utilize relevant labour market information in employment program and initiative planning.
• Develop, maintain and deepen relationships with community partners including, but not limited to:
  • Ontario Works / ODSP delivery agents
  • Training and skills development organizations / programs
  • Educational institutions and literacy service providers
  • Settlement services
  • Community and social service agencies
  • Organizations supporting equity-denied and inclusion groups.
• Represent LRES and its Employment Service Provider network in communities across the London catchment.
• Collaborate in the development and implementation of communication strategies and tactics; engaging interest-holders such as senior leadership, Council members, regional municipal representatives, job seekers, employers, service providers, community partners.
• Collaborate with employment services colleagues and teams from across the catchment for mutual benefit and to support the development of innovative and meaningful programs and services.
• Work closely with leadership in organizations and ministries to develop and maintain strategic working relationships to ensure the necessary services are delivered in a high quality, accessible and inclusive way.
• Provide updates, information and recommendations to the Director, London Regional Employment Services on priorities with responsibility to operationalize identified goals, targets, strategies and business plans
• Responsible for managing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
• Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives. 
• Encourage and support employee participation and commitment to divisional and organizational objectives.  Actively mentor, provide development opportunities and build team performance with direct reports.

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• Promote and foster working relationships with employees and bargaining units and ensure consistent application of the collective agreements.
• Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
• Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration.
• Draft reports for Council, various Committees and the Ministry as required.
• Identify, recommend, adapt and implement innovative and effective work practices and procedures to improve service delivery and the business responsibilities of the team.
• Provide input to the development of the annual operation budget for the Division.
• Participate as directed on City of London and partner organization committees, projects, special assignments and teams.
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with interest-holders, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
• Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports.

Skills and Abilities:

• Proven leadership abilities in relationship management and community partnership development demonstrating collaborative approaches and strong capacity building.
• Demonstrated knowledge and understanding of the employment programs and services within the London catchment area and how the work of the area aligns with the objectives of the Ministry of Labour, Immigration, Training and Skills Development and the City’s Strategic Plan.
• Demonstrated analytical, business planning and project management skills with a proven track record for effectively implementing and monitoring programs and services.
• Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; diverse populations, demonstrated commitment to developing high performance teams.
• Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.
• Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.
• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.
• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
• Ability to provide a high level of attention to detail, make sense of data and solve problems.
• Demonstrated time management and organizational skills.
• Strong verbal, written, interpersonal, communication, facilitation, and presentation skills; demonstrated political acumen and acuity.
• Ability to understand the importance of service delivery; develop and implement initiatives that support the Division’s customers in a timely and effective way.
• Computer literacy in Microsoft Office - Excel, and related software and database applications.

Qualifications:

• Completion of a University Degree in Social Sciences, Business or Public Administration or related field; combined with a minimum of three years related employee services, community development and partnership experience or equivalent combination of education and related professional and lived community experience.
• Three to five years leadership or supervisory experience with demonstrated experience leading a team.
• Ability to write and speak French fluently is an asset.

Compensation & Other Information:

$88,112 - $115,065

This posting is for 1 temporary full-time up to 2 years position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work and work arrangements are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.