Title: Intern - Service London
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File Number: |
1787 | Employee Group: | Local 101 |
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Service Area: |
Enterprise Supports | Division: | Service London |
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Job Type: |
Full-Time Temporary (up to 15 weeks) | # of Openings: |
1 |
Summary of Duties:
Reporting to a Manager within Service London, the Service London Intern will assist with the development and strategies related to the delivery enhancements of customer service at the City of London.
Work Performed:
- Assist with researching and implementing strategies related to improving customer service delivery
- Assist in documenting business processes, and creating standard operating procedures
- Develop various resources, tools, templates and process improvements related to the Service London Contact Centre and broader usage of customer service technology platforms
- Organizes and synthesizes large amounts of data and information into simple, concise documents and recommendations
- Ensures project documents are complete, current and stored appropriately
- Performs related duties as assigned
Qualifications:
Eligibility under the City of London Internship Program as follows (see below):
MUST MEET CRITERIA AS EITHER A NEW IMMIGRANT, PERSON WITH A SELF-DECLARED DISABILITY, INDIGENOUS PERSON, RACIALIZED PERSON/VISIBLE MINORITY, OR A RECENT LOCAL POST-SECONDARY GRADUATE.
New immigrant:
- Persons who have gained permanent residency status and/or naturalized citizenship status; having arrived in Canada 0 – 5 years.
- Graduate of a recognized post-secondary education institute with Canadian equivalency
- English benchmark level 6 or above
- Legally entitled to work in Canada
OR
Person with a self-declared disability which poses employment barriers:
- Persons who identify as having one or more disabilities. City of London follows the definition of Disability as allowed under the Ontario Human Rights Code.
.
OR
Indigenous Persons:
- Person who identify as Aboriginal, First Nations, Metis, Inuit, and/or Indian.
OR
Racialized Persons/Visible Minorities:
- Persons, other than Indigenous persons, who are non-Caucasian in race. Also persons who have racial meanings attributed to them as a group in ways that negatively impacts their work and social life.
OR
Recent local post-secondary graduate:
- City of London residents currently residing or having left London within the last year ONLY and who have graduated from a recognized postsecondary institution.
- Limited work experience in their chosen field.
Compensation & Other Information:
$22.44/hour
This posting is for one (1) temporary full-time up to 15 weeks position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: On-site. Subject to change in accordance with business requirements.
These hours of work are subject to change.
Police Record Check:
The successful candidate will be required to complete a Criminal Record Check.