Title:  Customer Service Representative Licensing & By-Laws-C0692

Summary of Duties:

Reports to the Customer Service Supervisor; performs administrative duties related the issuance of licences. Receives by-law enforcement and property standards complaints and provides administrative support for by-law enforcement and property standards activities.

Work Performed:

• Responds to public inquiries relating to processing and issuance of a variety of licences at the front counter, by telephone or in writing.
• Provides front counter service to the public on matters pertaining to applications for licences and permits. Answers general questions concerning services provided by the Division and the by-laws it enforces. Refers specific technical matters to designated enforcement staff.
• Receives, reviews and processes licence applications received by mail and at front counter. Ensures applications and forms are complete and signed for approval.
• Updates database records to record applicant information and maintains all records and associated documentation. Scans licence application documents and initiates electronic approvals workflows.
• Accepts fee payments (cash, cheque, debit, credit card) and issues receipts for same. Records and balances related cash receipts for deposit with the Cashier's Office.
• Enters data to initiate the invoice journal reports required for Finance to create invoices for by-law enforcement inspection fees (IFEE) and Clearing of Land charges. Verifies information, prints and distributes invoices to property owner and updates records.
• Prepares conespondence, reports and statements related to licensing activities.
• Receives complaints and enquiries related to municipal by-laws enforced by the Division and unsafe buildings (by phone, in person and online). Enters complaint information in database, generates inspection requests and forwards to appropriate inspection staff.
• Provides support for by-law enforcement administrative activities including typing and processing order
• documents; typing, copying and distributing legal action files, accepts fees for private property
• inspections, typing, copying and distributing documents and forms to register or discharge orders on title,
• prepares related correspondence and scanning same.
• Receives requests for information. Researches paper files, microfilm, electronic document management system and database lo retrieve and copy related documents.
• Checks, sorts, files, and scans correspondence and forms.
• Operates standard office equipment including personal computer with a variety of software.
• Provides back-up support or assistance for Customer Service Representatives - Permits during peak periods or as required.
• Performs related duties as assigned.

Qualifications:

• Secondary school diploma plus six months of a Community College office administration diploma.
• Over six months and up to one year of related office experience.

Specialized Training & Licenses:

• Strong customer service background and experience; effective interpersonal skills; administrative and organizational skills.
• Minimum typing speed of 50 w.p.m.
• Demonstrated proficiency in word-processing, spreadsheets and various software.

Compensation & Other Information:

$39,153 - $56,877 (Level 6)

This posting is for 1 fulltime permanent position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.