Title: Customer Relations Representative-C0852
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File Number: |
3648 | Employee Group: | Local 101 |
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Service Area: |
Enterprise Supports | Division: | Service London |
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Job Type: |
Full-Time Permanent | # of Openings: |
1 |
Summary of Duties:
Reports to the Manager, Business Services through the Coordinator, Customer Service. Responds to complaints and inquiries from the general public, elected officials and City staff regarding by-laws and the maintenance of City infrastructure.
Work Performed:
- Receive, respond to and record complaints and inquiries received through various channels regarding city property, streets, parks, garbage/recycling programs, by-law enforcement, construction administration and property standards, according to established protocols; redirect calls to appropriate operational staff as necessary.
- Relay information/responses received from other staff for inquiries requiring additional information.
- Dispatch urgent or emergency calls to operations supervisor.
- Provide service to Private Drain Connection repair applications: locate private drain connections by accessing files and electronic documents; complete work order form for signature by property owner; forward copied work order form to Sewer Operations and file additional copy.
- Respond to inquiries regarding infrastructure: view online roadside drawings locate easements; and update Lawyer’s Letters database according to easement locations.
- Provide information to City staff and the public regarding property line locations, easements, sewer locations, or other related information by accessing city maps and providing a measurement which is automatically calculated. Also access utility company websites for information.
- File plans and drawings and complete other clerical work.
- Perform related duties as assigned.
Qualifications:
Completion of a one-year Community College Certificate in Office Administration, Business or a related field.
Experience:
One year of previous related experience is required.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Demonstrated consistent excellence in delivering customer service.
- Demonstrated proficiency in word processing, spreadsheets and various software.
- Excellent verbal and written communication skills.
Compensation & Other Information:
$48,686 - $67,856 (Level 8)
This posting is for one (1) permanent full-time position being filled on a permanent basis.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.
Police Record Check:
The successful candidate will be required to complete a Criminal Record Check.